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The Computer Journal 1988 31(5):398-408; doi:10.1093/comjnl/31.5.398
© 1988 by British Computer Society
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Information Systems and User Resistance: Theory and Practice*

R. Hirschheim1 § and M. Newman2 ¶

1 Templeton College, Oxford, OX1 5NY, UK, 2 Department of Accounting and Finance, University of Manchester, Manchester M13 9PL, UK

User resistance to information systems development and use has plagued the computing community for decades. In this paper, we survey the literature, summarizing the key concepts associated with resistance. Using a case study, we seek to show how resistance occurs in practice. It is shown that resistance is a complex phenomenon which defies simple prescriptions.

Received May 1988.

* This research was supported by a grant from the Economic and Social Research Council (Grant number F0023 2269).

§ Templeton College, Oxford, OX1 5NY

Department of Accounting and Finance, University of Manchester, Manchester M13 9PL


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