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The Computer Journal 1989 32(6):533-540; doi:10.1093/comjnl/32.6.533
© 1989 by British Computer Society
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Computer Management: Human Resource Management and Business Success in Small, Hi-Tech Firms: Some Lessons for Data Processing

P. S. Licker

Faculty of Management, University of Calgary, 2500 University Drive, Calgary, Alberta T2N IN4, Canada and Visiting Lecturer, Cambridge University, UK and Nottingham University, UK

Received 1 August 1988; What does human resource management contribute to the success of small, high-technology firms? The results of our survey clearly indicate three human resource-related characteristics that increase the chances of success in small software firms. The lessons from this can be generalised to apply in high-tech departments within firms that deal on a product basis with internal customers. Although success is rarely guaranteed, these three characteristics contribute to a flexible planning framework to meet and counter challenges in fast-changing markets. Ten success tactics are detailed and translated to a data-processing context.


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