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The Computer Journal 1988 31(5):409-419; doi:10.1093/comjnl/31.5.409
© 1988 by British Computer Society
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A Multidimensional Approach to the Measurement of Human–Computer Performance

A. P. Jagodzinski1 * and D. D. Clarke2 §

1 Department of Computing, Plymouth Polytechnic, Drake Circus, Plymouth PL4 8AA, UK, 2 Department of Experiment Psychology, University of Oxford, South Parks Road, Oxford, UK

An approach to the problem of performance evaluation of human–computer systems, which (a) was designed for a comparative evaluation of different versions of the same system; (b) regards user job satisfaction and system comprehension as being as important as system efficiency; and (c) presents a coherent strategy for human–computer system evaluation; is described.

Received September 1986. revised May 1987.

* Department of Computing, Plymouth Polytechnic, Drake Circus, Plymouth PL4 8AA

§ Department of Experiment Psychology, University of Oxford, South Parks Road, Oxford


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